	Center for Business, Industry & Labor
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Training and Consulting for Saint Louis Business and Industry.

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Training Programs

What's New

IBM client training will be hosted at our DEC Computer Training Lab. Nationwide Training Alliance has selected CBIL DEC lab as their St. Louis based training site.

Did You Know?

In 2000, U.S. businesses spent an estimated $51 billion to improve the skills of their personnel.

Leadership

Training Series - CBIL

Few of us are born leaders. Many mid-level managers and front line supervisors have the desire and technical knowledge to lead their employees but need the right tools to be effective.

CBIL offers leadership training customized to meet the performance needs of your organization. We can help you design a program that translates principles of management into hands-on skills, even for those participants with little or no formal training in this area. Managers will finally get the training they need to know “how to do it” as well as “what to do”. Below is a brief summary of each course included in the Leadership program. A complete description of each course follows:

For New first/mid-level managers and supervisors:

Course	Description	Length
The Leadership Challenge	Identifies participants’ leadership styles, and ways to improve their styles. Reviews proven leadership strategies such as motivation, empowerment, and delegation.	7 hours
Facilitating Change	Reviews specific techniques for facilitating change in participants’ organizations and ways to view change as an opportunity for growth.	6 to 7-1/2 hours
The Art of Influencing	Identifies various types of influences, defining it as it relates to your work situation. Also identifies three key influencing skills.	4 hours
Managing Conflict	Includes assessing participants’ conflict management styles, evaluating the causes of conflict, and determining the best methods for approaching workplace confrontations.	4 hours
Overcoming Performance Problems	Reviews the steps for identifying performance problems and the methods for correcting them using Robert Mager’s performance analysis instrument.	5 hours
Coaching for Results	Distinguishes between coaching and corrective action, determines characteristics of leader’s roles in coaching employees to reach optimal performance, and includes skill demonstrations in coaching and motivating employees with the question style of coaching.	6 to 7 hours
Manager as Trainer	Reviews the basic tools required of supervisors to fulfill their training role. Includes how to identify a training need, conduct a job analysis, conduct a goal analysis, and deliver on-the-job training.	3 hours

For Experienced first/mid-level managers and supervisors:

Course	Description	Length
Taking Advantage of Time	Includes analyzing participants’ current time management practices and developing proactive time management strategies based on the tools and methods presented.	8 hours
Achieving Customer Satisfaction	Reviews various methods to strengthen the satisfaction of both internal and external customers, including positive communication skills, cooperative problem solving, and effective measuring tools.	8 hours

For any level or position:

Course	Description	Length
Communicating Effectively	Identifies the communication cycle. Includes listening and questioning techniques, and determines what actions need to be taken to make a meeting more effective.	11 to 13 hours
Managing Stress	Provides information and exercises to manage stress and to develop a personal stress control plan.	4 hours
Step-By-Step Problem-Solving	Provides a six-step problem-solving process that clarifies the critical path from defining the problem and identifying possible causes to developing an action plan and evaluating the results.	8 hours