Center for Business, Industry & Labor

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On Target • On Demand • On Site

Training Programs

IBM client training will be hosted at our DEC Computer Training Lab.  Nationwide Training Alliance has selected CBIL DEC lab as their St. Louis based training site.

Beginning Professionalism WorkSkills™ - AchieveGlobal Preparing entry-level workers to succeed in the workplace is a crucial concern for business owners and managers across North America   Each bulleted module is approximately 2 hours in length

• What It Takes to Succeed: The Basic Principles: This module addresses basic job responsibilities, gives participants a sense of their place in the organization and their impact on others, and sets the stage for skills modules to follow.
• Getting the Information You Need: This module helps participants listen actively, ask clarifying questions and verify what they hear—especially when taking on a new assignment or being trained in a new task. Activities help participants apply a step-wise process in a range of situations involving co-workers and managers.
• Speaking With Confidence: This module helps participants see that clear verbal communication is a critical part of their jobs. It provides a simple process for expressing ideas and information, and helps participants handle nervousness and other potential barriers. Applications include informing others of changes affecting them, suggesting improvements and training co-workers.
• Positive Responses to Change: This module addresses the need to understand and make the most of changes on the job. Participants use a four-step process called FLEX to create positive and flexible responses that improve their long-term success in the organization.
• Defusing Emotionally Charged Situations: This module helps participants examine the consequences of allowing emotions to negatively affect their actions and learn techniques for defusing tense situations.
• Helping Your Team Work: This module helps participants understand the impact of their actions on others, the power and personal rewards of teamwork and the habits of effective team players. In lively interactive exercises, participants learn and apply a simple set of daily actions that promote positive relationships and coordinated team efforts.
• Managing Life Outside Work: Handling Emergencies and Resisting Temptations: This module helps participants identify and develop plans for coping with a range of issues and events that can make it hard to meet their employers’ minimum requirements. It focuses on practical techniques for dealing with emergencies (“my car broke down”) and resisting temptations (“my friend offered me a free ticket to the game this afternoon”).

Program Specifications

Audience

	new and experienced line and staff support employees
	people reentering the workforce who are receiving or recently received assistance
	students ages 17 to 22 who are seeking or are about to seek serious self-supporting work

Length

Approximately 2 hours per module, deliverable in 1 or 2 sessions

Format

Active involvement through small-group exercises, real-life examples from home and work, games and practical skill application

Delivery

AchieveNET partner

Class size

9 to 15 participants

Call CBIL at 314.539.5310 to schedule your training needs or e-mail us at