Center for Business, Industry & Labor

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On Target • On Demand • On Site

IBM client training will be hosted at our DEC Computer Training Lab.  Nationwide Training Alliance has selected CBIL DEC lab as their St. Louis based training site.

What is Documentation?

Documentation is a wide field including diverse items such as writing operational procedures or manuals, FDA compliance recordkeeping, visual aids and archiving the skills and knowledge of soon-to-retire experts.

Why Invest in Documentation?

Organizations invest in documentation services for a variety of reasons. Some of the most common are:

For FDA regulated organizations:

Use of a systematic approach such as Process Picture Mapping standardizes and streamlines the process for creating procedures and visual aids thus:

• reducing costs
• optimizing labor
• improving quality of documents
• improving FDA compliance

For Manufacturing & Technical organizations:

Reduced staffing has left many companies short handed when it comes time to writing procedures, documenting new or complex machinery, or developing job aids to train workers. Simultaneously, a large “brain drain” is imminent as baby boomers with extensive expert knowledge start to retire, taking their knowledge with them. These companies typically benefit from:

• Faster completion of new equipment start ups with up to 50% reduction in the time required for an operator to perform competently
• Avoidance of expensive operator error on critical processes, with savings up to $500K or more
• Compliance with federal or client requirements
• Capture of essential expert knowledge that is irretrievable once lost

For more information, please contact George Friesen, Business Practice Leader for Documentation at 314.539.5376 or