Center for Business, Industry & Labor

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Training Programs

IBM client training will be hosted at our DEC Computer Training Lab.  Nationwide Training Alliance has selected CBIL DEC lab as their St. Louis based training site.

In 2000, U.S. businesses spent an estimated $51 billion to improve the skills of their personnel.

Leadership Frontline Leadership® - AchieveGlobal Keep your frontline managers and supervisors at the top of their game.   Each bulleted module is approximately 4 hours in length

Core Interpersonal Skills

• Your Role and the Basic Principles provides an overview of the expanding role of supervisors and managers and why personal skill development is vital to job success. It also presents “The Basic Principles,” a set of guidelines for day-to-day interactions that put the organization’s shared values into action.
• Giving Constructive Feedback helps participants build skills for delivering objective, honest feedback that is meaningful.
• Getting Good Information from Others recognizes the value of good information for making better decisions and instructs participants in efficient, in-depth data gathering.
• Getting Your Ideas Across explores skills leaders can use to explain tough decisions and complicated or unpopular policies.
• Dealing with Emotional Behavior presents techniques participants can use to defuse non-constructive behavior and focus energies on positive solutions.
• Recognizing Positive Results goes beyond giving basic feedback to motivating through personal appreciation for work done.

Managing Individual Performance

• Establishing Performance Expectations develops skills for focusing employees on the right targets so they can keep goals in view and make better decisions.
• Developing Job Skills explores various methods for training others in technical, mechanical and/or interpersonal skills.
• Coaching for Optimal Performance covers performance appraisals and effective ways to help employees examine their own performance and commit to improved results.
• Taking Corrective Action provides tips for taking prompt action to correct unproductive behavior and shows participants how to replace disciplinary action with a plan to get back on track.

Developing Team Performance

• Clarifying Team Roles and Responsibilities helps participants tap into the experience of all team members and improve team outputs.
• Conducting Information Exchange Meetings explores ways to move meetings along, foster group understanding, and deliver positive post-meeting results.
• Resolving Team Conflicts covers how to handle conflict among individuals in group situations and techniques for building relationships among team members.

Making Organizational Impact

• Building a Constructive Relationship with Your Manager helps supervisors learn how to build relationships where both they and their managers achieve their goals by planning ways to work together effectively.
• Building a Collaborative Relationship with Your Peers provides planning and action steps that help participants take initiative to coordinate personal and organizational goals with one another.
• Confronting Issues with Your Manager and Peers presents a “win-win” approach to conflict resolution and shows participants how to clear the air before problems affect progress and results.
• Winning Support from Others helps participants extend their personal influence and create supportive relationships through mutual understanding and effective listening.

Managing Change and Innovation

• Managing Change covers ways participants can help employees turn potential threats into opportunities for personal contribution.
• Fostering Improvement Through Innovation presents techniques for drawing out ideas from those closest to the work and for developing creative approaches to goal achievement.

Problem Solving for Individuals and Teams

• Solving Problems: The Basic Process covers a four-step problem-solving process that clarifies how to get from symptoms to causes and developing solutions and action plans.
• Solving Problems: Tools and Techniques explores 24 practical ways to simplify data analysis and stimulate creative solutions.
• Participating in Problem-Solving Sessions helps participants contribute ideas effectively and explores techniques for encouraging others to do the same.
• Leading Problem-Solving Sessions presents techniques for focusing on the process and content of problem-solving sessions, encouraging balanced participation and building creative team solutions.

Developing FrontLine Leaders: The Management Support Role

• Increasing the Payoffs of Training explores the need for supervisory training and management’s role in transferring skills to the workplace.
• The Basic Principles examines how managers can use this set of guidelines to model effective leadership behaviors and enhance their own day-to-day performance.
• Coaching for Optimal Performance provides managers a coaching method that supports and develops supervisors.
• Recognizing Positive Results guides the process of motivating employees through the recognition of progress and accomplishments.

Program Specifications

Audience

Developing FrontLine Leaders: The Management Role modules are designed for those with formal responsibility for the performance management of frontline supervisors and managers.

All other modules are designed for frontline supervisors and managers.

Length

Individual module lengths vary; however, most can be delivered in 4 hours

Format

A highly interactive design featuring practical skill application, small-group exercises, real-life examples, videos

Delivery

AchieveNET partner

Class size

9 to 15 participants

Call CBIL at 314.539.5310 to schedule your training needs or e-mail us at