Center for Business, Industry & Labor

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Get Started with Linux Red Hat!  Our intro course is available now.

IBM client training will be hosted at our DEC Computer Training Lab.  Nationwide Training Alliance has selected CBIL DEC lab as their St. Louis based training site.

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In 2000, U.S. businesses spent an estimated $51 billion to improve the skills of their personnel.

Customer Service Discussion Catalyst® Series - Telephone Doctor® Each bulleted module is approximately 2 hours in length

• New Employee Orientation: The first few weeks at a new job can be challenging, and every organization has its own rules and procedures. The eight vignettes in this program will help new team members avoid problems early on! Topics covered include dress code, personal phone calls, tardiness, office politics, internal jargon, becoming too familiar too fast and more.

• E-mail Errors: E-mail has quickly become an essential part of business communications. Along with benefits come some serious pitfalls. Participants are sure to enjoy a lively discussion of topics such as jokes and personal e-mails, confidentiality, avoiding harshly worded e-mails, accidentally replying to all and much more. Perfect for addressing and establishing policies unique to your organization.

• Call Center Challenges: Perfect for all customer contact employees. Eight wrong-way vignettes put participants in charge of determining what went wrong and how each customer interaction should have been handled. This program features vignettes with really irate callers, rambling customers, sexual harassment by a caller, knowing when to escalate upset callers, callers who put CSRs on hold, loud background noises and more.

• MORE Call Center Challenges: Eight more wrong way vignettes put participants in charge of determining what went wrong and how each customer interface should have been handled. Scenes include dealing with elderly customers, cell phone callers, condescending callers, callers under the influence, clients who misuse products, threatening callers and much more. Perfect for all customer contact employees.

Call CBIL at 314.539.5310 to schedule your training needs or e-mail us at